Diagnostics

Process and feedback checklist

This handy form created and piloted at the University of Ulster allows you to record the various processes you use to gather information about your quality/audit processes, the ways feedback is gathered, and any actions you need to take to improve your performance. This is a pilot edition and we welcome any comments. It is in MS Word format.

Learning on the cards

In any aspect of quality management, collating feedback from different stakeholders is almost universally used. This is often synthesised into tables of numbers and lists of statements. We wanted to develop a method which could build on the potential tensions between different stakeholders in higher education quality management, using a specific business school example. Our eventual choice was to develop an exercise using the Jigsaw theory of learning (Aaronson, 1978; Murray, 1990; Slavin, 1990). This involves providing each participant with one piece of a jigsaw. They then need to work together in one or more teams to uncover the big picture. Although the method may involve a physical jigsaw, this is unusual. In this case the cards cumulatively add up to the jigsaw.

The Minutes Tool

The Minutes Tool can help you understand more about effective student engagement by focusing on the evidence provided in an ordinary document. The example provided by the tool embeds learning points and acts as a consciousness-raiser. The techniques learned should be applied to your own documents, which may in the past have been looked at but never seen. You can comment on this prototype by clicking on its name in the left-hand navigation menu and selecting 'Add comment'.

The QuBE Dialogue Sheet tool

A tool for raising awareness and gaining consensus about quality in business education

The Dean's Dilemma board game

A management tool

Semi-structured questions for responsible managers

Questions used in interviews by LMU. The purpose of the interview questions is to capture ‘responsible manager’ experience and perceptions of key quality management and enhancement issues as they relate to business and management education and document ‘good practice’.

Staff development workshop on module evaluation

This staff development workshop is designed to raise awareness and understanding of various systems for module evaluation. Standardised and diversified systems are compared. The key learning message is that an institution's ‘quality culture model’ should emphasise the importance of quality enhancement in the module evaluation process. The workshop employs role play to animate the learning. It is designed for 10-14 participants for a duration of about two hours.

Is it serious? Group leader pack

A PDF file of all the questions and sumaple responses for the 'Is it serious?' tool.

The QuBE Assessment-ometer

A practical way to stimulate innovation in assessment

Assesment and feedback

Assessment and feedback are consistently found to be the least well-performed areas of teaching in UK universities. QuBE research partner, Cass Business School, has responded by developing materials to stimulate fresh thinking and to prompt innovative approaches to the problem.

Assessment-ometer video file