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Involving managers in QA

This paper discusses the various approaches to quality management and proposes that no one method is best for the business school context. Large-scale models like TQM have had a limited take-up in HE so smaller-scale approaches may be more appropriate. It is also stressed that the adoption of a quality model alone is not enough to create or sustain quality; fostering a quality culture is also vital.

From work by Dr Mike Kelly, Leeds Metropolitan University. Retrieve original work.

Key findings:

  • no one method or approach to quality management is best for the business school context

  • TQM, the EFQM excellence model and other such large-scale models have had a limited take-up in HE

  • smaller-scale approaches may be more appropriate

  • the adoption of a quality model alone is not enough to create or sustain a quality culture.

Requirements for creating and sustaining a quality culture:

  • communication channels to ensure effective dissemination

  • high level managers committed to quality enhancement

  • appropriate staff development for new and experienced staff, especially in the core activity of teaching and learning.